Safety & Security

Better X LLC implements industry-leading security measures to protect your data:

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication (MFA) for all user accounts
• Role-based access control (RBAC) for sensitive data
• Continuous monitoring and threat detection systems

Our AI systems are designed with safety and reliability as top priorities:

• Regular AI model audits to detect and prevent bias
• Human oversight for critical business decisions
• Transparent AI decision-making processes
• Fail-safe mechanisms to prevent incorrect automated actions
• Continuous model monitoring for anomalous behavior
• Clear escalation paths for AI-generated responses

Our infrastructure is built on secure, reliable cloud platforms:

• SOC 2 Type II certified data centers
• Redundant systems for 99.9% uptime guarantee
• Automated backup systems with point-in-time recovery
• DDoS protection and web application firewalls
• Network segmentation and isolation
• Regular software updates and security patches

We maintain strict access controls to protect your data:

• Principle of least privilege (PoLP) for all systems
• Regular access reviews and permission audits
• Automated session timeouts for inactive users
• Secure API authentication with OAuth 2.0 and JWT tokens
• IP whitelisting options for enterprise clients
• Comprehensive audit logs for all data access

Better X LLC maintains compliance with industry standards and regulations:

• GDPR compliant for European Union data protection
• CCPA compliant for California consumer privacy
• HIPAA compliant for healthcare data (where applicable)
• PCI DSS compliant for payment processing
• SOC 2 Type II certification
• ISO 27001 information security management

We have comprehensive incident response procedures in place:

• 24/7 security operations center (SOC) monitoring
• Rapid incident detection and response protocols
• Clear communication channels for security incidents
• Post-incident analysis and continuous improvement
• Breach notification within 72 hours as required by law
• Regular incident response training and drills

All Better X LLC employees undergo comprehensive security training:

• Mandatory security awareness training for all employees
• Regular phishing simulation exercises
• Data handling and privacy best practices
• Incident reporting procedures
• Background checks for all employees with data access
• Signed confidentiality and non-disclosure agreements

Our data centers maintain strict physical security controls:

• Biometric access controls and security badges
• 24/7 on-site security personnel
• Video surveillance and monitoring
• Secure visitor management procedures
• Environmental controls (fire suppression, temperature monitoring)
• Regular security assessments and penetration testing

We carefully vet and monitor all third-party vendors:

• Comprehensive vendor security assessments
• Regular vendor security reviews and audits
• Contractual security requirements for all vendors
• Limited data sharing with third parties
• Continuous monitoring of vendor security posture
• Right to audit vendor security practices

We implement secure data lifecycle management:

• Clear data retention policies based on business needs
• Automated data deletion after retention period
• Secure data destruction methods (DOD 5220.22-M standards)
• Customer-initiated data deletion requests honored within 30 days
• Backup data included in deletion processes
• Certificates of destruction available upon request

We proactively identify and address security vulnerabilities:

• Regular vulnerability scanning and assessment
• Bug bounty program for responsible disclosure
• Rapid patching of critical security vulnerabilities
• Third-party security audits and penetration testing
• Code review and static analysis for all deployments
• Continuous integration security testing

We provide customers with tools to maintain their own security:

• Configurable security settings and preferences
• Activity logs and audit trails
• Alerts for suspicious account activity
• Ability to revoke access tokens and sessions
• Data export tools for backup and migration
• Granular permission controls for team members

Our voice AI systems include specific safety measures:

• Voice biometric authentication for secure access
• Real-time transcription and monitoring for quality assurance
• Automatic profanity and content filtering
• Emergency escalation protocols for critical situations
• Recording consent and disclosure compliance
• PII detection and redaction in voice data